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Here to help you. Having problems with your PC?
TeamViewer Remote Support
Service F1rst goes one step further than most broadband suppliers in that we offer engineering support to you if required. We are able to offer telephone support to existing customers where one of our engineers can talk you through some simple steps to rectify issues with your PC. We can also offer a visit by the engineer if required, please bear in mind that both of these services are chargeable.
To further support you our engineers are able to access your PC remotely (with your permission) to this end we use a product called Teamviewer.
TeamViewer is a computer software package for remote control, desktop sharing, and file transfer between computers. To connect to another computer, TeamViewer has to be running on both machines. When Teamviewer is started on a computer, it generates a partner ID and password. To establish a connection on a customer’s machine the engineer must first request an ID and password to enable access to the customers machine, then enter these into the local TeamViewer.
One more way that Service F1rst gives the customer that extra service.
Please download Teamviewer via the link below.
SF1 TeamViewer Support (4279 KB)